Read more about the 2026 Gartner Magic Quadrant for UCaaS and Zoom's recognition as a Leader among UCaaS providers.
5 min read
Published on August 3, 2026
When organizations rely on secure, intelligent communication, having a trusted unified communications as a service (UCaaS) partner is essential. That's why we feel many IT decision-makers look to the Gartner annual Magic Quadrant as a trusted benchmark for evaluating providers.
We're proud to share that in 2026, Zoom has once again been recognized as a Leader in the Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). We feel this recognition reflects our ongoing dedication to advancing our UCaaS offerings, including Zoom Chat, Zoom Phone, Zoom Meetings, Zoom Contact Center, and AI features across Zoom Workplace. To us, this recognition highlights our continued commitment to innovation, reliability, and delivering a platform that helps businesses connect, collaborate, and get more done.
For the seventh year in a row, Zoom is a Leader in the 2026 Gartner Magic Quadrant for UCaaS. We're proud to be recognized once again, as we believe it reflects our continued dedication to delivering a unified communication platform that helps organizations connect, collaborate, and get more done. Our UCaaS offerings include ZoomMate, Zoom Chat, Zoom Phone, Zoom Meetings, and Zoom Contact Center, all designed with built-in AI to help businesses of all sizes — particularly large organizations and those in government, education, healthcare, and financial services.
In our opinion, the Gartner Magic Quadrant™ remains a valuable resource for IT vendors, offering insights into enterprise technology providers based on their Completeness of Vision and Ability to Execute within the unified communications market.
Over the past year, we've introduced several enhancements to meet the evolving needs of our customers. ZoomMate brings agentic AI capabilities that automate tasks and surface insights right in Zoom Workplace. We've expanded our integration with connected third-party platforms like Microsoft Teams, added purpose-built vertical solutions across industries — including Zoom Workplace for Clinicians — and launched new productivity tools like Zoom Canvas, Zoom Slides, and Zoom Sheets as part of the Zoom AI Productivity Suite. These innovations, together with our continued focus on security, privacy, and supporting customers' compliance, reflect our commitment to helping organizations collaborate more effectively.
The previous years Zoom in which was named in the Gartner Magic Quadrant include:
Gartner Magic Quadrant for UCaaS, A Leader: 2020, 2021, 2022, 2023, 2024, 2025, 2026
Gartner Magic Quadrant for Meeting Solutions (formerly known as the Gartner Magic Quadrant for Web Conferencing), A Leader: 2016, 2017, 2018, 2019, 2020, 2021
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
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